Returns & Exchanges

We want you to be completely satisfied with your Putnams home comfort products. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) within 30 days of delivery.

• 2.
  Package Securely

  Place the item back in its original packaging, ensuring it is well-protected to prevent damage during transit back to our warehouse.

• 3.
  Ship to Putnams

  Affix the provided shipping label or use your preferred tracked courier to send the package to our returns processing center.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.